ONLINE TICKET PAYMENT

About US

Parkpay provides car park monitoring and management services to assist property owners and managers in ensuring the best use of their parking area, in particular the provision of sufficient spaces and their use by the legitimate user.
Parking in private property is provided for the legitimate user conducting business in the property. This can include shoppers visiting a shopping centre or customers and clients visiting an office. The availability of adequate parking spaces can often be limited by commuters and other people who are not doing business in a property using the private parking facilities.
As part of the management of the car park the property owner may introduce conditions of parking whereby a free parking period is made available before the imposition of a parking fee, or alternatively the imposition of a parking fee from the commencement of parking.
The method of management and monitoring of the car park may also vary and include the use of Pay 'n Display machines within the car park or the use of monitoring technology to record the length of stay in the car park.

Contact

  • PO Box 2065 WINDSOR QLD 4030

Parkpay Pty Ltd

FAQ

Frequently Asked Questions

Q. I have been issued with a parking ticket tax invoice. What is it?
A. You were parked in a car park on private property. Signage displayed at the entrance and within the car park describe the conditions of parking. By parking in the car park you are subject to the conditions of parking as displayed which will include the payment of a parking fee under certain circumstances. Your parking ticket tax invoice describes the reason you are required to pay a parking fee. For example, it may be that you parked longer than a particular period time or incorrectly parked in a disabled space or loading zone or that a condition of entry was that a fee was payable for parking.

Q. How is it that you can issue a fine on private property?
A. You have been issued with a parking ticket tax invoice for a parking fee. It is not a fine. The owner of the property is legally entitled to charge a fee for parking.

Q. I didn’t see any signs?
A. Signage is displayed prominently at the entrances to the car park and throughout the car park. The signs clearly describe the conditions which apply to parking in the property.

Q. Why didn't I get a longer period of free parking?
A. Parking space in private property is provided for the purposes of people conducting business within the property. The property owner has decided to limit the period of free parking to encourage the availability of sufficient parking spaces. Vehicles are able to park longer however it is at a fee/s as displayed at the car park entrance and within the car park.

Q. I don’t agree with being issued with a parking fee (ticket). Can I do something about it?
A. Information is available on our Ticket Review page on how you can communicate with us regarding the ticket

Q. I have received a payment demand letter?
A. A parking fee tax invoice (ticket) was attached to your vehicle whilst it was parked in the car park. The ticket clearly states payment is required within 14 days. We have not received payment and therefore have had to pursue the debt which incurs legal and administrative costs. We can provide a copy of the ticket on request.

Q. I am not going to pay
A. If you do not agree with the issuing of the ticket please refer to our Objections Page All objections must be in writing. If you do not pay or communicate with us within 14 days you will incur additional fees of $66 for costs that are incurred by us in finding your address and contacting you. If you don’t pay after our initial notice you may incur additional legal before we to take you to the civil court. This will result in additional legal and other court costs being added to your fee if you are unable to convince the court that you should not have to pay.

Q. How did you obtain my name and address details?
A. We are legally able to obtain your details because you have an outstanding debt.


PAYMENT OPTIONS

If you have been given a parking ticket by Parkpay please use the PAY YOUR TICKET button on the heading bar to make payment by credit card (we accept VISA and MasterCard)

Other Payment Options

BPAY
Contact your bank, credit union or building society to make payment from your cheque or savings account. Quote biller code 170811 and your 10 digit Reference number on the front of the parking ticket.

Bank Transfer
BSB: 014247 Account: 253691233 and quote your 10 digit Reference number provided on the front of the parking ticket.

By Mail
Please make your cheque or money order (do not send cash) payable to:
Parkpay Pty Ltd
PO Box 2065
Windsor Qld 4030
with the vehicle registration and invoice number endorsed on the back


Ticket review

Click here to download the review request Form
Objection Guidelines:
You may have received a Parking Fee Tax Invoice (Parking Ticket) and you consider that it has been issued unfairly or there are valid circumstances that should be considered before finalising payment. Parkpay provides the opportunity for you to request a review to the paying of the parking fee. In deciding if you have grounds for an review request you need to consider the information below before and in telling us about your objection.
Our aim is for our review process to be reasonable, considered and prompt. We aim to deal with your review request in accordance with these guidelines.

For us to consider your review request you must send us your review request within 14 days from the date of your Parking Ticket. It is our preference for you to use our standard form but regardless it must be in writing. We will not process or consider any review request on the telephone. The Parkpay “ Review Form” can be downloaded from the link above.

What detail should be included with the review request?
For us to consider the review request we will need to know the date on your Parking Ticket, the Parking Ticket number and your vehicle registration number. In addition we will need you to provide details on all relevant information that will allow us to undertake a proper review of your review request. You should consider providing such things as statutory declarations or affidavits from yourself of from witnesses, drawings or photos.
In providing us with you objection it is essential that you do not provide us with a false or untrue statutory declaration – that’s illegal and a serious criminal offence.

How we will deal with your review request:
Parkpay will undertake a full investigation of your review request. This may necessitate requesting further information from you.
If you have a legitimate review request we will advise you in writing that the fee is no longer payable and no further action is necessary.
In the event that your review request is not legitimate, you will be advised in writing including the fact that the fee requires payment. If you then choose not to make payment we will take legal action to recover the fee and costs. We will not take any legal action until your objection is finalised.

Things to Consider:
Always be polite in making your review request. We will not investigate any review request that is abusive or offensive
Who was the driver? In the event that the car registered in your name but was not driven by you but by someone else we recommend the simplest way to resolve this situation is for you to pay the fee and get reimbursed for the parking fee by the actual driver.