Q. I have been issued with a parking ticket tax invoice. What is it?
A. You were parked in a car park on private property. Signage displayed at the entrance and within the car park describe the conditions of parking. By parking in the car park you are subject to the conditions of parking as displayed which will include the payment of a parking fee under certain circumstances. Your parking ticket tax invoice describes the reason you are required to pay a parking fee. For example, it may be that you parked longer than a particular period time or incorrectly parked in a disabled space or loading zone or that a condition of entry was that a fee was payable for parking.
Q. How is it that you can issue a fine on private property?
A. You have been issued with a parking ticket tax invoice for a parking fee. It is not a fine. The owner of the property is legally entitled to charge a fee for parking.
Q. I didn’t see any signs?
A. Signage is displayed prominently at the entrances to the car park and throughout the car park. The signs clearly describe the conditions which apply to parking in the property.
Q. Why didn't I get a longer period of free parking?
A. Parking space in private property is provided for the purposes of people conducting business within the property. The property owner has decided to limit the period of free parking to encourage the availability of sufficient parking spaces. Vehicles are able to park longer however it is at a fee/s as displayed at the car park entrance and within the car park.
Q. I don’t agree with being issued with a parking fee (ticket). Can I do something about it?
A. Information is available on our
Ticket Review page on how you can communicate with us regarding the ticket
Q. I have received a payment demand letter?
A. A parking fee tax invoice (ticket) was attached to your vehicle whilst it was parked in the car park. The ticket clearly states payment is required within 14 days. We have not received payment and therefore have had to pursue the debt which incurs legal and administrative costs. We can provide a copy of the ticket on request.
Q. I am not going to pay
A. If you do not agree with the issuing of the ticket please refer to our Objections Page All objections must be in writing. If you do not pay or communicate with us within 14 days you will incur additional fees of $66 for costs that are incurred by us in finding your address and contacting you. If you don’t pay after our initial notice you may incur additional legal before we to take you to the civil court. This will result in additional legal and other court costs being added to your fee if you are unable to convince the court that you should not have to pay.
Q. How did you obtain my name and address details?
A. We are legally able to obtain your details because you have an outstanding debt.